Frequently asked Questions

Any questions? We are here to help you with these topics: Hettich products, eshop and company.

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  • My account

    Are multiple users possible for a customer account in the Hettich eShop?

    Yes, please contact your Hettich contact person.

  • Login & order

    As a user without a login in the Hettich eShop, how can I save an intermediate status of the articles I need?

    Store the articles in the "watch list" and export this interim status as a CSV file when you interrupt your article search. You can upload this CSV file again later under the "watch list" menu item and continue working on it.

  • My account

    Can I change a submitted order in the Hettich eShop before it is dispatched?

    This is not possible directly in the eShop, please contact your Hettich contact person for subsequent order changes.

  • Service & Support

    Can I order from the Hettich eShop without a login?

    If you would like to shop in the Hettich eShop without a Hettich customer account, please use the "Notepad" in the menu. Here you can conveniently collect all the products you need and then export the item list in CSV format (Excel table). Retailer shops often support the import of CSV files. You can then use your Excel list to order directly from one of our Hettich trading partners. You can also find a selected range of our furniture fittings in many DIY stores. Do you have any further questions about sources of supply for Hettich products? Then please feel free to send us an email to: support(at)hettich.com

  • My account

    Can I save different delivery addresses in the Hettich eShop for frequent use?

    Yes, in the " My Account"  under "Address Book" you can save different delivery addresses and select them later for your orders.

  • My account

    Can I view my invoices and delivery notes in the Hettich eShop?

    Yes, you can find the invoices and delivery notes for your orders under "Order history" to download.

  • End user

    Does Hettich also manufacture furniture?

    No, at Hettich we only produce furniture fittings and platform systems and supply them to processing companies and distributors / resellers of Hettich products. But of course we always offer you new inspiration on how you can creatively use our Hettich products in modern room and furniture solutions. Do take a look at our Design Gallery. Or are you interested in ideas for your home office or tips and tricks for planning the right kitchen? There is so much for you to discover at Hettich.

  • My account

    How can I change my customer data in the Hettich eShop?

    Your customer data cannot be changed independently, please contact your Hettich contact person if you wish to make changes.

  • Login & order

    How can I compile and purchase my items in the Hettich eShop even without a Hettich customer account?

    If you would like to shop without a Hettich customer account, please use the "notepad". Here you can conveniently collect all the products you need and then export the item list in CSV format (Excel table). Retailer shops often support the import of CSV files. You can then use your Excel list to contact one of our Hettich trading partners.

    Do you have any further questions about sources of supply? Please feel free to send us an email to: info@hetich.com

  • End user

    How can I order replacements for Hettich products if I don't have an item designation or item number?

    In this case, please send us 3 to 4 informative photos (installation situation, overall view of the fitting, detailed views) and a brief description of the fitting by e-mail: support(at)hettich.com. We will then help you to identify the fitting.