Frequently asked Questions

Any questions? We are here to help you with these topics: Hettich products, eshop and company.

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  • My account

    How can I change my customer data in the Hettich eShop?

    Your customer data cannot be changed independently, please contact your Hettich contact person if you wish to make changes.

  • Login & order

    How can I compile and purchase my items in the Hettich eShop even without a Hettich customer account?

    If you would like to shop without a Hettich customer account, please use the "notepad". Here you can conveniently collect all the products you need and then export the item list in CSV format (Excel table). Retailer shops often support the import of CSV files. You can then use your Excel list to contact one of our Hettich trading partner.

    Do you have any further questions about sources of supply? Please feel free to send us an email to: info@hetich.com"

  • End user

    How can I order replacements for Hettich products if I don't have an item designation or item number?

    In this case, please send us 3 to 4 informative photos (installation situation, overall view of the fitting, detailed views) and a brief description of the fitting by e-mail to our customer service: info(at)hettich.com. We will then help you to identify the fitting.

     

  • Service & Support

    How can I use the Hettich eShop? Do I need to register?

    You can use many functions of the Hettich eShop without registering: Search for items, access product information, use eTools such as Hettich Plan, download assembly instructions or CAD data etc.

    Only the direct eShop ordering function is activated exclusively for our specialist dealers.

  • End user

    How do I find a personal contact at Hettich?

    Please describe in an email to our customer service at info(at)hettich.com what we can do for you. We look forward to receiving your message and will then contact you personally without delay.

  • Service & Support

    How do I find a personal contact at Hettich?

    Please describe in an email to info@hettich.com what we can do for you. We look forward to receiving your message and will then contact you personally without delay.

  • End user

    How do I find the right item from the multitude of products in the Hettich eShop?

    In the Hettich eShop, we support you in selecting fittings: You are guided in your search and given comprehensive information on the articles and accessories. You will also find practical assembly instructions and CAD data in the eShop. A link will take you to the current online leaflet catalogue and to our useful planning tools Hettich Plan and Hettich Technical Assistant.

  • End user

    I am an end customer looking for a replacement for a Hettich furniture fitting, where can I find help?

    Please always contact the seller of your furniture directly first, as there may be a warranty claim or the seller will provide a replacement on a goodwill basis. If this is not an option, please send 3 to 4 informative photos (installation situation, overall view of the fitting, detailed views) and a brief description of the fitting to Hettich customer service: info(at)hettich.com.

  • Service & Support

    I am looking for a replacement for a Hettich furniture fitting, where can I find help?

    Please first contact the seller of your furniture directly, as there may be a warranty claim or the seller will provide a replacement on a goodwill basis. If this is not an option, please send 3 to 4 informative photos (installation situation, overall view of the fitting, detailed views) and a brief description of the fitting to info(at)hettich.com.

  • End user

    What does Hettich do?

    The Hettich company was founded in 1888 and is now one of the world's largest and most successful manufacturers of furniture fittings. More than 6,600 employees in almost 80 countries work together towards the goal of developing intelligent technology for furniture. Hettich thus inspires people all over the world and is a valuable partner for the furniture industry, trade and crafts.