Frequently asked Questions

Any questions? We are here to help you with these topics: Hettich products, eshop and company.


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  • End user

    Who do I contact if I have questions about electrically adjustable slatted frames from Hettich?

    Please describe in an email what exactly you need and how we can help you. Please send your enquiry directly to: info-hbl(at)

  • Login & order

    Why do I have to log in to the Hettich eShop first to add items to the shopping basket?

    The ordering function of the Hettich eShop is only available to industrial customers and trading partners with a Hettich customer account. Therefore, only logged-in customer account holders can fill the shopping basket. For all other users such as joiners, carpenters or end consumers, there is the following option instead: You can put your desired items on the "notepad" and then order them from one of our Hettich trading partners.

  • Planning

    Why do the CAD data in the Hettich eShop not always correspond exactly to the product?

    Hettich reduces the file size to make it easier for you to download and process. Installation space dimensions and fastening positions correspond to reality.