Privacy Statement

1. Subject matter of this privacy statement

Thank you for visiting the Hettich website and the interest you show in our company. Protecting your personal data is important to us. For this reason we would now like to inform you in detail about data collected when you visit the Hettich website and how we process or use these data.

2. Collecting and using your data

a) Automatically generated data
If you only visit our website to obtain information, data will automatically be collected in non-personal form. This relates to the following data:

  • date and time of opening one of our web pages
  • country of origin, language setting
  • the type of your browser and your operating system
  • the page you last visited
  • access status (file transferred, file not found etc.)
  • the time spent on our web pages as well as
  • your IP address.

These data are collected and processed to make it at all possible for you to use the web pages you have opened, for statistical purposes as well as to improve the content and functionalities of our web pages. Data are processed anonymously, i.e. data is never matched up to your person.

b) Personal data and consent
Personal data, such as your name, e-mail address or postal address will only be collected if you make these available to us, e.g. as part of registering, ordering products or services or on requesting images from our image database.

The data you provide will only be used for completing the activities you request, e.g. for processing orders or for providing the images you have requested from our image database.

The personal data you provide us with will only be collected, processed and used for other purposes after you have given us your prior consent. Your personal data will only be used for the purpose and to the extent stated in your consent. For example, we will only send you our newsletter after you give us permission to do so.

You can withdraw your consent at any time with immediate effect for the future. Please submit your withdrawal of consent to the address stated in clause 10.

3. Third-party access to your personal data

Personal data will be collected, processed and used ether by us or by other companies belonging to the Hettich Group ("affiliated companies").

To process orders, your data may be passed on to service providers supporting us (e.g. shipping, logistics and payment service providers). If we make advance deliveries or payments, e.g. for a purchase made in return for an invoice, we will reserve the right to obtain information on creditworthiness from a credit reporting agency in order to safeguard our legitimate interest.

We will make sure that our affiliated companies and supporting service providers supporting us observe the pertinent statutory rules on data protection and the obligations arising from this privacy statement.

Otherwise no third party will have access to your personal data. In particular, we will neither sell them nor will we utilise them in any other way. Only if we are officially requested or obliged to do so in law will we communicate data to the government authority responsible.

4. Use of cookies

We use cookies for our website. Cookies are small text files that are sent from our web server to your browser when you visit one of our web pages and saved by your browser on your computer. We use "permanent cookies" as well as "session cookies".

The data stored in permanent cookies (stored for a maximum of 12 months) have the purpose of automatically recognising your computer the next time you open one of our web pages and of displaying information geared specifically to your interests.

The data filed in session cookies have the purpose of providing you with unrestricted usage of our services as well as making our web pages as convenient as possible to use while you are visiting our website. Session cookies are deleted as soon as you close your browser.

No personal data are stored in the cookies we use. We do not use any technologies either that associate information accruing through cookies with your personal data.

Settings in your browser let you yourself determine whether cookies are set and retrieved. In your browser, for example, you can completely deactivate cookies being stored, restrict such to specific web pages or configure your browser so that it automatically notifies you as soon as a cookie is to be set and you request feedback. If you deactivate session cookies you may not be able to use all of the functions provided by our web pages.

5. Web analysis service

We attach importance to optimising our web pages and making them attractive for our visitors. This makes it necessary for us to evaluate our web pages. To do this, we use the services of eTracker GmbH (

eTracker GmbH's technologies collect and store data for marketing and optimisation purposes. From these data, usage profiles are generated under a pseudonym. Cookies can be used for this purpose (for information on the term "cookie", refer to clause 4). Without the explicit consent of the individual concerned, data collected with eTracker technologies are not used for identifying the users of our web pages in person and are not merged with pseudonym bearer's personal data.

You can prevent data from being collected and stored by eTracker GmbH at any time with immediate effect for the future. To do this, click the following button:

This is where you will find further information on data privacy at etracker. here.

6. Making contact

Personal data will be collected when you contact us (e.g. by contact form). The particular contact form shows which data will be collected when you contact us. These data will only be used for the purpose of making contact and for handling your specific request. The legal basis for processing data is our legitimate interest in handling your request in accordance with Art. 6 (1) f) of the GDPR. Once your request has been dealt with in full your data will be erased unless such is opposed by any statutory retention periods.

7. Use of your data for direct advertising (newsletter)

Our website and sub-pages give you the opportunity to register for various newsletters. On the basis of the consent you previously gave us (Art. 6 (1) a) of the GDPR), we collect and use the e-mail address you gave us on registering to send you the newsletter. The provision of further data is voluntary and is used to address you personally.

To register for our newsletter, we use the double opt-in procedure. This means that after registration, we send you a message to the e-mail address you gave us in which we ask you to confirm your registration. If you do not confirm your registration, it will be automatically deleted.

When you register for the newsletter, we store your IP address as well as the date and time of your registration in order to trace any potential misuse of your e-mail address at a later time.

With immediate effect for the future, you can at any time withdraw your consent to the newsletter being sent. You can withdraw your consent via the link provided in every newsletter or vis-à-vis the contact person specified in clause 1.

Our newsletters contain a click-tracking script. This click-tracking script is used to record a log file or analyse a log file. The embedded click-tracking script tells us whether and when you have opened an e-mail and which links in the e-mail you have clicked. Personal data collected via the click-tracking script contained in the newsletters are saved and evaluated by us in order to optimise delivery of our newsletters and match the content of future newsletter to your interests even better. You are entitled at any time to withdraw the declaration of consent you have given to receiving newsletters.

8. Social Media

We do not use any automatically activated plug-ins from social media platforms (“social media plug-ins”) on our website.
The buttons for our social media pages, such as Facebook, Twitter, Xing or Instagram, are merely links that direct users to the corresponding provider's page. Furthermore, our website contains elements known as news boxes, which link to our pages on social media platforms. These news boxes – which are marked with the logo for the corresponding social media site – are also only links.
The integration of these buttons and news boxes in our website does not mean that any personal data is sent to the provider of these social media platforms when you open our website.
You will be directed to the corresponding social media page when you click on these buttons or news boxes. In this context, we refer to Item 9 of this Privacy Statement.

9. External services

We incorporate external services or contents (e.g. map service providers) on our website. If you use services of this type or if contents from third parties are displayed to you, communication data will be exchanged between you and the relevant provider for technical reasons.
The provider of the particular third-party services or contents may sometimes also process your data for further purposes of their own. To the best of our knowledge and belief, we have configured services or contents from providers who are known to process data for their own purposes in a way that either no communication takes place for purposes other than to display contents or services or in a way that any communication only takes place if you actively decide to use the service. As we have no influence on the data collected by third parties or on the way in which they process them, we cannot provide any binding information on the purpose for which and on the extent to which your data are processed.
For further information on the purpose for which and the extent to which your data are collected and processed, please therefore refer to the data privacy information given by the providers of the services and contents we incorporate and who are responsible in law for protecting data.

10. Links to third-party websites

This website contains links to websites of third parties (e.g. our sales partners). These are external websites, the contents of which are beyond our control. For this reason, we expressly exclude any liability for the content of external websites. In particular, we are not responsible for the data-protection precautions implemented by the operators of such websites.

11. Passing of your personal data on to affiliated companies and third parties

Within the Hettich group of companies only those companies gain access to your data which require them to meet contractual or legal obligations or to which we are authorised to communicate personal data on the basis of a balancing of interests.

The service providers we use may also receive data for these purposes. These are enterprises in the categories of IT services as well as telecommunications. Our service providers are carefully selected and regularly monitored by us. They only process personal data on our behalf and in strict accordance with our instructions on the basis of relevant processor contracts.

Otherwise no third party will have access to your personal data. In particular, we will neither sell them nor will we utilise them in any other way. Only if we are officially requested or obliged to do so in law will we communicate data to the government authority responsible.

12. Rights of the Data Subject

Applicable data-protection law gives you extensive rights vis-à-vis the controller (see clause 2 above) in relation to the processing of your personal data. Every data subject has the

  •  Right to being informed about the data we store about their person;
  •  Right to rectification, erasure or restriction of processing of their personal data;
  •  Right to object to processing (for further details, refer to clause 14)
  •  Right to data portability;
  •  Right to complain to a data-protection supervisory authority.

13. Withdrawal of consent given

If you have given your consent to personal data being processed, you can withdraw this from us at any time. This also applies to withdrawing declarations of consent that were given before the GDPR came into effect, i.e. before 25 May 2018. Please note that withdrawal will only take effect for the future. This will not apply to any processing taking place before consent is withdrawn.

14. Information on your right to object

You have the right at any time to object to your data being processed on the basis of Art. 6 (1) f) of the GDPR (processing of data on the basis of a balancing of interests) if any grounds for such arise from your particular situation. Within the meaning of Art. 4 (4) of the GDPR, this also applies to any profiling based on the above provision.<br/> If you file an objection, we shall no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the purpose of establishing, exercising or defending legal claims.

In individual cases, we process your personal data to carry out direct advertising. You have the right at any time to file an objection to your personal data being processed for the purpose of advertising of this type; this shall also apply to profiling insofar as this is in connection with such direct advertising.
If you object to processing for purposes of direct advertising, we shall no longer process your personal data for these purposes.

The objection can be made informally using the term "Objection" and indicating your name, address and date of birth, and should be addressed to:

Hettich Holding GmbH & Co. oHG
Vahrenkampstrasse 12 – 16
D - 32778 Kirchlengern

Effective: April 2019