Frequently asked Questions

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  • Service & Support

    How can I use the Hettich eShop? Do I need to register?

    You can use many functions of the Hettich eShop without registering: Search for items, access product information, use eTools such as Hettich Plan, download assembly instructions or CAD data etc.

    Only the direct eShop ordering function is activated exclusively for our specialist dealers.

  • Service & Support

    How do I find a personal contact at Hettich?

    Please describe in an email to support(at)hettich.com what we can do for you. We look forward to receiving your message and will then contact you personally without delay.

  • End user

    How do I find a personal contact at Hettich?

    Please describe in an email to our customer service at support(at)hettich.com what we can do for you. We look forward to receiving your message and will then contact you personally without delay.

     

  • End user

    How do I find the right item from the multitude of products in the Hettich eShop?

    In the Hettich eShop, we support you in selecting fittings: You are guided in your search and given comprehensive information on the articles and accessories. You will also find practical assembly instructions and CAD data in the eShop. A link will take you to the current online leaflet catalogue and to our useful planning tools Hettich Plan and Hettich Technical Assistant.

  • End user

    I am an end customer looking for a replacement for a Hettich furniture fitting, where can I find help?

    Please always contact the seller of your furniture directly first, as there may be a warranty claim or the seller will provide a replacement on a goodwill basis. If this is not an option, please send 3 to 4 informative photos (installation situation, overall view of the fitting, detailed views) and a brief description of the fitting to Hettich customer service: support(at)hettich.com

  • Service & Support

    I am looking for a replacement for a Hettich furniture fitting, where can I find help?

    Please first contact the seller of your furniture directly, as there may be a warranty claim or the seller will provide a replacement on a goodwill basis. If this is not an option, please send 3 to 4 informative photos (installation situation, overall view of the fitting, detailed views) and a brief description of the fitting to support(at)hettich.com

     

  • Planning

    Is CAD data available for all articles in the Hettich eShop?

    For the majority of our articles, we offer you the corresponding CAD data. - Is your article not yet included? Then simply send us an e-mail stating the article in question and your desired CAD data format to info@hettich.com.

  • End user

    What does Hettich do?

    The Hettich company was founded in 1888 and is now one of the world's largest and most successful manufacturers of furniture fittings. More than 6,600 employees in almost 80 countries work together towards the goal of developing intelligent technology for furniture. Hettich thus inspires people all over the world and is a valuable partner for the furniture industry and trade.

  • End user

    What is Hettich Plan?

    In the Hettich eShop, we support you in selecting fittings for a specific piece of furniture: Use Hettich Plan for this purpose: Our free tool enables you to plan furniture with Hettich fittings quickly and precisely on your computer or tablet. In Hettich Plan, you can enter the dimensions of your planned furniture and receive not only suitable product recommendations but also CAD data and drawings of the furniture parts as well as an article list.

  • End user

    What is the Hettich Technical Assistant?

    The Hettich Technical Assistant helps you with the assembly and adjustment of Hettich products and includes other small auxiliary tools for processing.
    Hettich Technical Assistant